FAQs
The following is a list of Frequently Asked Questions (FAQs) about Silicon Prairie Software and its products.
General questions
What is the "Silicon Prairie"?
The term "Silicon Prairie" refers to high-tech companies that are located in the north central part of the United States. This area is a large grassland, and is sparsely populated. In recent years, many companies have found the skilled people who do live in this region to be a valuable asset.
Who are you?
I'm Steve Kubis, and I started Silicon Prairie Software in 1998. By day, I'm a technical writer for a company that produces accounting and business management software. I write documentation for the development tools they make. After hours, I put on my programmer hat and produce documentation tools for FrameMaker.
Where are you located?
Silicon Prairie Software is located in Fargo, ND. Test your geography skills--see if you can find Fargo on the map!
How cold does it really get in Fargo?
Really cold. In the winter, typical low temperatures are about 0 degrees Fahrenheit (-18 degrees Celsius). Some nights get as cold as -30 degrees Fahrenheit (-34 degrees Celsius).
Contact information
How do I contact you?
Send an e-mail message to SPSoftware@kagi.com.
Paying for products
How do I pay for your products?
There are two ways to pay for products:
- The best and quickest way to pay the shareware fee is online at: https://order.kagi.com/?QZD&lang=en
- If you don't want to order online, you can send your payments to Kagi. A registration application is included with each shareware package. Follow the instructions included with the Register application to generate a registration document. You can e-mail this document to sales@kagi.com, or you can print out the registration document and send it through postal mail to Kagi.
Once your payment is received, you will be sent the registration information through e-mail. Watch for a message with the subject line Thanks for your purchase. Save this e-mail message! It contains your registration code that you will need to turn off the registration reminders.
If you have special payment considerations, send an e-mail Silicon Prairie (SPSoftware@kagi.com) so payment can be arranged.
When will I receive the registration?
If you pay online, you will typically receive your registration e-mail within a few hours. If you send payment through the postal system, registration is sent within two or three days after payment is received
Product questions
Why don't you have a UNIX version of your products?
Since we don't typically work with any UNIX versions of FrameMaker, we don't make UNIX versions of utilities we produce. At one point, we made SUN Solaris versions of various plug-ins, but there were very few users. Even fewer paid the registration fee.
I have an idea for a feature. Who do I talk to?
If you have an idea for a feature, send an e-mail to SPSofware@kagi.com and let us know. Users are the best source of new ideas for truly useful features.
I am having a problem with some of your software. Who do I contact?
If you are having difficulty with any Silicon Prairie plug-ins, first consult the documentation for the product. If you're still having difficulty, send an e-mail message that describes the issue to SPSoftware@kagi.com so we can take a look at it. Be sure to include the following:
- The product you are using
- The version number of the product
- The version of FrameMaker
- The platform (Windows or Macintosh)
If you are having trouble with a specific FrameMaker file, and can reliably reproduce the problem, send the file as an e-mail attachment. If the file is large, you may want to compress it before you send it. An example helps isolate the problem quickly. Be assured that any samples you send won't be used for any other purpose. After all, they're your property!