Silicon Prairie >> Frequently Asked Questions

The following is a list of Frequently Asked Questions (FAQs) about Silicon Prairie Software and its products.

General questions

What is the "Silicon Prairie"?
The term "Silicon Prairie" refers to high-tech companies that are located in the north central part of the United States. This area is a large grassland, and is sparsely populated. In recent years, many companies have found the skilled people who do live in this region to be a valuable asset.

Who are you?
I'm Steve Kubis, and I started Silicon Prairie Software in 1998. By day, I'm a technical writer for a company that produces accounting and business management software. I write documentation for the development tools they make. After hours, I put on my programmer hat and produce documentation tools for FrameMaker.

Where are you located?
Silicon Prairie Software is located in Fargo, ND. Test your geography skills--see if you can find Fargo on the map!

How cold does it really get in Fargo?
Really cold. In the winter, typical low temperatures are about 0 degrees Fahrenheit (-18 degrees Celsius). Some nights get as cold as -30 degrees Fahrenheit (-34 degrees Celsius).

Contact information

How do I contact you?
Send an e-mail message to support@siliconprairiesoftware.com.

Paying for products

How do I pay for your products?
Use the Silicon Prairie Software page from the Kagi store:

http://store.kagi.com/?QZD_LIVE&lang=en

Once your payment is received, you will be sent the registration information through e-mail. Watch for a message with the subject line Thanks for your purchase. Save this e-mail message! It contains your registration code that you will need to turn off the registration reminders.

If you have special payment considerations, send an e-mail to Silicon Prairie (support@siliconprairiesoftware.com) so payment can be arranged.

When will I receive the registration?
When you pay online, you will typically receive your registration e-mail within a few hours. Often the processing will happen in only a few minutes.

Lost registration codes

I lost my registration code. What do I do now?
You can use the order tracking page at Kagi to have your registration code re-sent:

https://secure.kagi.com/cgi-bin/WebObjects/PQ

If you can't retrieve your lost registration code, send an e-mail message to support@siliconprairiesoftware.com.

Product questions

Do you have UNIX versions of your products?
We no longer make UNIX versions of the FrameMaker plug-ins. At one time, we made SUN Solaris versions of the plug-ins, but there were very few users. Even fewer paid the registration fee. You can learn about the plug-ins here:

Use the following links to download the plug-ins that were available for SUN Solaris:

I have an idea for a feature. Who do I talk to?
If you have an idea for a feature, send an e-mail to support@siliconprairiesoftware.com and let us know. Users are the best source of new ideas for truly useful features.

I am having a problem with some of your software. Who do I contact?
If you are having difficulty with any Silicon Prairie plug-ins, first consult the documentation for the product. If you're still having difficulty, send an e-mail message that describes the issue to support@siliconprairiesoftware.com so we can take a look at it. Be sure to include the following:

  • The product you are using
  • The version number of the product
  • The version of FrameMaker
  • The platform (Windows or Macintosh)

If you are having trouble with a specific FrameMaker file, and can reliably reproduce the problem, send the file as an e-mail attachment. If the file is large, you may want to compress it before you send it. An example helps isolate the problem quickly. Be assured that any samples you send won't be used for any other purpose. After all, they're your property!